Purchase conditions

How to Buy Easily, Quickly and Comfortably?

You must be of legal age to buy in our online store. You can buy comfortably at any time online. Browse our different product sections and click on the section of your interest. For more information about a product click on the image and you will receive a more detailed description as well as a larger image. You can also use the "Search" feature if you're looking for a specific product.

The products.

The products will be presented with a file where the main characteristics will be indicated: image, availability and sale price in https://nuarhome.com.

Nuar Home is responsible and knows the current legislation of the countries to which it sends the products.

All prices indicated on this website are expressed in euros and include Value Added Tax (VAT).

The descriptions we offer of the products are those provided by the suppliers to Nuar Home and will be displayed for informational purposes only.

The availability of the products is limited to the end of stock in our warehouse, regardless of the state of availability that appears on the web. Each user of Nuar Home declares that they have full capacity to use credit cards and that they have sufficient funds to pay the costs derived from the purchase. Each user as a cardholder is aware of and accepts the conditions established by the merchant.

Transport costs are not included in the prices of our products.

By accepting the purchase, the customer declares to fully and unreservedly accept all of these General Conditions.

Prices.

Nuar Home reserves the right to modify its prices, but the products are invoiced based on the rates existing at the time of validation of your purchase.

Your shopping cart.

Below the description of each product you will find a box where you can indicate the quantity as well as the option to put in the basket. If there are different variants of the product, use the mouse to learn more about these variants. Select the product you want and put it in the basket. In this way, the product is registered in your virtual shopping list.

You can continue browsing the products section and, if you want, you can add more products to your basket, following the steps mentioned above.

Proceed to your order.

If you want to see what you have bought so far, click on the "view basket" box and you will get a list of all the products that you have previously put in the basket. If you want to change any amount, do it in the box called "quantity" and click on update quantities.

Payment methods.

You can choose between the following payment methods:

• Payment by card: With your Visa or Mastercard. If the payment gives you an error you can recover the order from your customer account in the "my orders" section. Note: If when placing an order by card you get an error and you have to recover it again from your account you must accept the stock at that time of recovery of the order. The program will tell you if everything is available or if any item has been exhausted while you do the procedure. That is, there is no reservation of unpaid products and therefore when recovering the order it may be that they have been exhausted, but the system will indicate it for any modification.
• PayPal: Buy and pay securely with a PayPal account. If you do not have one you can create it for free here.

Nuar Home offers a simple and secure payment system, by credit card. Visa credit and mastercard will be accepted. The purchase will be effective once we obtain confirmation from the bank. If this is rejected by the bank, the order will be suspended.

When the bank authorizes the transaction, the customer will receive an email with the confirmation of its shipment.

Nuar Home has a secure payment through the payment gateway available in the portal's online store (IUPAY). Bank details are encrypted and directly transmitted to an official REDSYS payment gateway. This system offers maximum security in payments made through our website.

* Transfer or Bizum

Secure payment

The Nuar Home website has a Security Certificate (SSL) applied to all its pages in order to increase the security of the data entered by our customers. Our site is a secure page.

Confirmation of the purchase made.

When you finish your purchase and in the shortest possible time we will send you a message to your email with the copy of the order; please review it and if you are not satisfied with anything, let us know before your order leaves with the transport agency.

In case of non-availability of the product once the order has been placed, Nuar Home will notify the user via e-mail or telephone, agreeing with him the partial delivery if he had purchased more products or the cancellation of the order before making the shipment.

Shipping conditions

Shipping costs will be calculated in the shopping cart depending on the number and type of products. You will be informed of all this before confirming your order.

Delivery of the order.

Once the order is confirmed, we will proceed with the shipment and home delivery.

Nuar Home makes all its shipments in a CERTIFIED way and urgently.

Note: We are not responsible for delays caused by external factors that may arise such as a snowfall that hinders the journey, strike of the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when destining the shipment, theft of the merchandise on the way, delays due to puncture of the delivery car. Here are some examples. In any case we will work so that the package can arrive as soon as possible, in case of delays like these or similar.

Right of withdrawal of the consumer (return).

The customer has 15 days (from receipt of the package) to notify by mail or private message (social networks or whatsapp) the return or exchange.

When you receive the purchase at the specified delivery address. The buyer will have a period of seven (15) calendar days to return the order, in accordance with the provisions of Law 7/1996 on the Regulation of Retail Trade.

Returns will not be accepted after 15 calendar days from receipt of the order.

The processing of returns will be managed by phone or email.

Shipping costs will not be refunded. Likewise, the collection costs will be borne by the buyer.

In case of return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that the condition of the returned merchandise has been verified. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.

- The return may not take place in any case if the products were manifestly the object of use, except for products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.

- Returns that are not accompanied by the original Nuar Home invoice or purchase ticket will not be accepted.

- The buyer must send the product or products back to our facilities in Carretera de Ronda, 42 Vera (Spain) Almería.

In the event that the customer receives the product in poor condition due to transport, it will be replaced in a maximum of 5 working days, unless said product is out of stock. For this it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.

If the return is requested due to a poor condition of the product, the transport of the same will be borne by Nuar Home. Once the product or products have been received, the money will be returned through bank transfer or replaced by other products if the customer prefers. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.

In no case will the amount of the purchase be paid, until the perfect condition of the merchandise is verified.

Exclusion of the right of withdrawal.

There is no right of withdrawal, among other things, in the case of contracts for:

- The supply of sealed goods that have been unsealed after delivery and are therefore not suitable for return for reasons of health protection or hygiene.

In case of receiving a broken or spoiled merchandise you have 24 working hours from the moment you receive the package to communicate it to us. In addition, it is preferable that you communicate this to the courier at the time of receiving the package.

Modification of the conditions of sale.

Nuar Home reserves the right to modify these General Conditions by notifying customers in advance, and may make changes to the contents and services in order to improve them.

In case of typographical errors in the inclusion of prices, we reserve the right to cancel orders for this reason. In addition, in cases of historical customer with returned orders, we reserve the right, in subsequent orders, not to make such delivery or not to accept forms of cash on delivery for purchases of customers whose previous orders were returned for not receiving them. No prior notice of this will be necessary, as it is specified in writing in these conditions of sale.

These changes must be accepted by the user once he makes a purchase through the page https://nuarhome.com.

Exclusion of responsibilities.

Nuar Home is not responsible in the event of any of the following cases:

• Error on the part of the customer when entering their data in the registration or order form in their account.
• Incorrect or bad faith use of the services offered in the online store by the user.
• Lack of diligence of the user in the custody of their access codes or their own personal data.
• Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device used by the customer to connect.
• Unauthorized access to Nuar Home systems that are impossible to detect due to the security measures implemented by the company and its suppliers.
• Any other fact or situation that is not reflected in these General Conditions and that is not attributable to the acts, decisions or will of the Nuar Home staff, that is, of an exceptional, fortuitous or force majeure nature.

In any case, Nuar Home undertakes to try to solve the problems that may arise to reach a quick and satisfactory solution of the incidents, to the extent of its possibilities.

Applicable law.

Attributions of the jurisdiction: These General Conditions of Sale are governed, interpreted and applied in accordance with Spanish laws and the language of interpretation in case of response to the meaning of a term or a provision of these Conditions of Sale is Spanish.

Customer service.

We will be at your disposal for any information as follows:

E-mail: info@nuarhome.com